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Privacy Policy

  1. Introduction

1.1 At Masimjaya, we are committed to abide by all data protection laws as are applicable to us.

1.2 During the course of providing you with our Services or access to the Website (as defined in the Terms of Use), we will be collecting data, including your personal data.

1.3 This Privacy Policy exists to keep you aware about how we use, process and handle the data we collect and receive during the course of providing the Services or access to the Website to you. We will only collect, use and disclose your personal data in accordance with this Privacy Policy.

1.4 By checking “I have read and agree to the Terms and Conditions” and clicking “SIGN UP” available at Masimjaya ”Create an Account” page, you acknowledge that you have been notified of and understood completely the terms of this privacy policy and that you have agreed and given your permission to the collection and processing of your personal data as described and under the terms herein.

1.5 This Privacy Policy applies in conjunction with other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us, and is not intended to override them unless we state expressly otherwise.

1.6 We may update this Privacy Policy from time to time. Any changes we make to this Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email, whereupon your continued access to the Website or use of the Services, including placing Orders on the Website, shall constitute your acknowledgment and acceptance of the changes we make to this Privacy Policy, as notified to you by email. Please check back frequently to see any updates or changes to this Privacy Policy.

1.7 You can visit the Website and browse without having to provide any of your personal details. However, if you wish to use the Services, you will be required to sign up for an account.

1.8 If you have any feedbacks, comments or complaints in relation to your personal data, please contact our customer service team through our “Contact Us” page.

  1. The Personal Data We Collect From You

2.1 Personal Data means any information, whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly and certainly identify an individual.

2.2 We may collect the following personal data from you:

(a) Identity data, such as your name;

(b) Contact data, such as billing address, delivery address, email address, and phone numbers;

(c) Account data, such as bank account and payment details;

(d) Transaction data, such as details about payments from and to you, and other details of products and Services you have purchased from us;

(e) Technical data, such as internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the Platform;

(f) Profile data, such as your username and password, orders and purchases made by you and your feedback;

(g) Usage data, such as information on how you use the Website, products and Services; and

2.3 During the course of your use of the Website and the provision of the Services, we may receive personal data from you in the following situations:

(a) When you create an account with us;

(b) When you apply for any of our Services or purchase any products available on the Website;

(c) When you use any of the features or functions available on our Website or Services;

(d) When you log in to your account on our Website or otherwise interact with us via an external service or application, such as Facebook or Whatsapp; and

(e) When you interact with us offline, including when you interact with our customer service team.

2.4 You must submit personal data that is accurate and not misleading and you must keep it up to date and inform us if there is any changes. As part of our customer verification processes, we shall have the right to request for documentation to verify the personal data provided by you.

2.5 We will only be able to collect your personal data if you voluntarily submit the personal data to us. Unfortunately, if you choose not to submit your personal data to us or subsequently withdraw your consent to our use of your personal data, we may not be able to provide you with our Services or access to the Website.

2.6 You may access and update your personal information submitted to us at any point in time as described below.

2.7 If you provide personal data of any third party to us, you represent and warrant that you have obtained the necessary consent from that third party to transfer and share his/her personal data to us, and for us to collect, use and disclose that data in accordance with this Privacy Policy.

  1. Use and Disclosure of Personal Data

3.1 The personal data we collect from you may be used by us, or shared with or transferred to third parties (including related companies, third party service providers and their service providers and related companies), for some or all of the following purposes:

(a) To ease your use of the Services or access to the Website, including responding to your queries, feedback, claims or disputes;

(b) To process orders you submit through the Website;

(c) Payments that you make through the Platform for products;(d) To deliver the products you have purchased through the Website. We may pass your personal information on to a third party in order to make delivery of the product to you (for example to our courier or supplier);

(e) To update you on the delivery of the products, for customer support purposes;

(f) To compare information, and verify with third parties in order to ensure that the information is accurate;

(g) To administer your account (if any) with us;

(h) To verify and carry out financial transactions in relation to payments you make online;

(i) To audit the downloading of data from the Website;

(j) To improve the layout or content of the pages of the Website and customise them for users;

(k) To identify visitors on the Website;

(l) To carry out research on our users’ demographics and behaviour;

(m) To provide you with information we think you may find useful or which you have requested from us, provided you have indicated that you have not objected to being contacted for these purposes;

(n) Subject to having obtained your consent in accordance with applicable law, we may also use your personal data and information to send you marketing or promotional materials about our products and services from time to time; and

3.2 You may unsubscribe from receiving marketing information at any time by using the unsubscribe function within the electronic marketing material. We may use your contact information to send newsletters from us and from our related companies.

3.3 In exceptional circumstances, we may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes, or for fulfilment of legal and regulatory requirements and requests.

3.4 If you are located in Malaysia, we may transfer or permit the transfer of your personal data outside of Malaysia for any of the purposes set out in this Privacy Policy. In disclosing or transferring, or permitting the transfer of, your personal data to third parties located overseas, we take steps to ensure that the receiving party has in place a standard of protection accorded to personal data that is comparable to the protection under or up to the standard of the data protection laws as are applicable to us.

  1. Withdrawal of Consent and Deletion or Anonymisation of Personal Data

4.1 You may communicate the withdrawal of your consent to the continued use or disclosure of your personal data for any of the purposes and in the manner as stated above at any time, or request the deletion or anonymisation of your personal data, by contacting our customer service team using the contact details provided.

4.2 Please  be informed that if you communicate your withdrawal of your consent to our use or disclosure of your personal data for the purposes and in the manner as stated above, or request the deletion or anonymisation of your personal data, we may or could not be in a position to continue to provide our products or services to you or perform on any contract we have with you, and we will not be liable in the event that we do not continue to provide our products or services to, or perform our contract with you. Our legal rights and remedies are expressly reserved in such an event.

  1. Updating Your Personal Data

5.1 It is important that the personal data you provide to us is accurate. You are responsible to inform us of any changes to your personal data, or in the event you believe that the personal data we have about you is inaccurate, incomplete, misleading or out of date. You can update your personal data anytime by accessing your account on the Website. If you are unable to update your personal data through your account, you can do so by contacting our customer service team using the contact details provided above.

5.2 We take steps to share the updates to your personal data with third parties and our affiliates with whom we have shared your personal data if your personal data is still necessary for the above-stated purposes.

  1. Accessing Your Personal Data

6.1 If you would like to know or request information about your personal data which we have collected, or inquire about the ways in which your personal data may have been used or disclosed by us within the past year, please contact our customer service team using the contact details provided above. In order to facilitate processing of your request, it may be necessary for us to request further information relating to your request.

6.2 We reserve the right to charge a reasonable administrative fee for retrieving your personal data records. If so, we will inform you of the fee before processing your request.

6.3 We will respond to your request or queries as soon as reasonably possible. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the applicable data protection laws).

  1. Security of Your Personal Data

7.1 To protect your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as:

(a) Restricting access to personal data to individuals who require access;

(b) Maintaining technology products to prevent unauthorised computer access;

(c) Deleting or anonymising your personal data in compliance with the standards mandated by applicable law, when it is no longer needed for any legal or business purpose; and

7.2 If you believe that your privacy has been breached by Masimjaya, please contact our customer service team using the contact details provided above.

7.3 You should be aware, however, that no method of transmission over the internet or method of electronic storage is completely secure and safe. While security cannot be guaranteed, we will do our absolute best to protect the security of your information and are constantly reviewing and enhancing our information security measures.

7.4 Your password is the key to your account. Please use special characters, unique numbers and letters, and do not share your Masimjaya password to anyone. If you do share your password with others, you will be responsible for all actions taken in the name of your account and the consequences. If you lose control of your password, you may lose substantial control over your personal data and other data submitted to Masimjaya. You could also be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason or if you have grounds to believe that your password has been compromised, you should immediately contact us and change your password. You are reminded to log out of your account and close the browser when you are finished with using a shared computer.

  1. Retention of Personal Data

8.1 We will only retain your personal data for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

8.2 We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purposes for which the personal data was collected, and is no longer necessary for any legal or business purpose.

  1. Children and Minors Under 18 Years of Age

9.1 Masimjaya does not sell products for purchase by children under [18] years of age, nor does it intend to provide any of the Services or the use of the Website to children under [18] years of age. We do not knowingly collect any personal data relating to children under [18] years of age.

9.2 If you are under 18 years old, you may use our website only with the involvement of a parent or guardian.

  1. Collection of Computer Data

10.1 We or our authorised service providers may use web beacons, cookies and other equivalent technologies for storing data to help provide you with a better, faster, safer and personalized experience when you use the Services or access the Website.

10.2 When access or use the Website through your computer, mobile device, or any other device with internet connectivity, our company servers will automatically record data that your browser sends whenever you visit a website. This data may include:

(a) Your computer or device's IP address;

(b) Browser type;

(c) Webpage you were visiting before you came to our Website;

(d) The pages within the Website which you visit; and

(e) The time spent on those pages, items and data searched for on the Website, access times and dates, and other statistics.

10.3 Collection of this data is for analysis and evaluation in order to help us improve our website and the services and products we provide.

10.4 Web beacons are small graphic images that may be included on our Service and the Website. They allow us to count users who have viewed these pages so that we can better understand your preference and interests.

10.5 Cookies are small text files (typically made up of letters and numbers) placed in the memory of your browser or device when you visit a website or view a message. They allow us to recognize a particular device or browser and help us to personalise the content to match your preferred interests more quickly, and to make our Services and Website more convenient and useful to you.

10.6 You may be able to manage and delete cookies through your browser or device settings. For more information on how to do so, please check or visit the help material of your browser or device.

  1. Masimjaya's Right to Disclose Personal Data

11.1 You acknowledge and agree that Masimjaya has the right to disclose your personal data to any legal, regulatory, governmental, tax, law enforcement or other authorities or the relevant right owners, if Masimjaya has reasonable grounds to believe that disclosure of your personal data is necessary for the purpose of complying any obligations, requirements or arrangements, whether mandatory or voluntary, as a result of cooperating with an order, an investigation and/or a request of any nature by such parties. To the extent that is permissible by applicable law, you agree not to take any action and/or waive your rights to take any action against Masimjaya for the disclosure of your personal data in or under these circumstances.

  1. Third Party Sites

12.1 The Website may contain links to other websites operated by other parties, such as our business affiliates, payment gateways or merchants. We are not responsible for the privacy practices of websites operated by these other parties. You are advised check and confirm on the applicable privacy policies of those websites to determine how they will handle any information they collect from you.