Frequently Asked Questions
How to place an order
How to make payment
How to track order status
How to cancel order
How to arrange warranty claim
- Choose your product and click "Add to Cart".
- You can either continue shopping, or if you are settled on purchasing your item(s), click on the bag icon on the top right corner.
- At the Cart page, you will be prompted to login and checkout. If you are already logged in, you will be prompted to indicate your shipping/billing address.
- Before clicking "Place Order", be sure to review your order.
- After clicking "Place Order", you will receive an email stating that you have placed an order with your order details in it.
- Proceed to make payment and email transfer receipt or payment transaction reference along with your order number to This email address is being protected from spambots. You need JavaScript enabled to view it. for verification purposes.
- Your order will be processed after payment is confirmed. If no payment is received within five (5) calendar days, your oder will be cancelled.
- You can make payment through Automated Teller Machine (ATM) or internet bank transfer to the bank account below:
RHB Bank
A/C No.: 21212500150087
A/C Holder: Masimjaya Sdn Bhd - After payment, you must email transfer receipt or payment transaction reference along with your order number to This email address is being protected from spambots. You need JavaScript enabled to view it. for verification purposes.
After you placed an order, you can check your order status here. Below are the explantions of the statuses.
| Status | Meaning |
|---|---|
| Order Placed | We have received your order. Please proceed with payment and kindly email bank-in slip along with your order number to This email address is being protected from spambots. You need JavaScript enabled to view it.. |
| Order Confirmed | We have received your payment. Your order is being processed. |
| Shipped | Your order is on the way to you. You may track your order with the information emailed to you. |
| Delivered | Your order has been delivered to you. |
| Pending | Your order is pending due to the reason emailed to you. |
| Denied | Your order has been denied due to the reason emailed to you. |
| Cancelled | Your order has been cancelled due to the reason emailed to you. |
| Refunded | Your refund has been processed. |
- Order can be cancelled before payment is made, no cancellation can be made after payment.
- All order cancellation request must be made in writing to Masimjaya via This email address is being protected from spambots. You need JavaScript enabled to view it..
- In case of defective Goods, you must notify Masimjaya in writing via email at This email address is being protected from spambots. You need JavaScript enabled to view it. within 24 hours of receiving the delivery.
- Our customer service team will get in touch with you to verify the condition of the goods.
- If requirements stated in our Terms & Conditions are met, you can proceed to deliver the item back to us for checking. All delivery charges are to be borne by buyer.
- Upon inspection at our end, if goods are deemed to be faulty due to manufacturing defect, we will arrange a replacement for said item.